FAQ & Return Policy
Frequently Asked Questions
Are your items made to order?
Yes. All of our items are made to order and produced specifically for each customer. Because of this, all sales are final once production has begun.
When will my order ship?
Orders are produced and shipped within the timeframe listed at checkout. Please allow 5-7 business days for art prints to ship. Once your order leaves our print shop, it is in the care of the shipping carrier.
Are delivery dates guaranteed?
No. Delivery dates shown at checkout or in tracking are estimates only provided by the carrier and are not guaranteed. Shipping delays are outside of our control, especially during peak seasons.
What if my order is delayed in transit?
While we are not responsible for carrier delays, we’re always happy to help. If your package is delayed, we can assist with tracking updates or open a carrier inquiry on your behalf.
Do you offer refunds for delayed shipments?
No. Because our items are made to order, we do not offer refunds or returns for items delayed in transit once they have shipped.
What if my package is marked as delivered but I can’t find it?
If your package is marked as delivered but cannot be located, we recommend checking around the delivery area, with neighbors, or with a building manager if applicable. We can also help open a delivery inquiry with the carrier.
What if my package is lost?
If the carrier officially marks your package as lost or it is returned to us, we will review next steps at that time and work with you on a resolution.
Do you accept returns or exchanges?
Because all items are made to order, we do not accept returns or exchanges unless there is an issue confirmed by the carrier.
How can I contact you if I need help?
You can reach us anytime by emailing info@rachelreynoldsart.com , and we’ll do our best to assist you as quickly as possible.
Thank you!
Thank you so much for supporting our small business — we truly appreciate your patience and understanding.